Senior Administration Assistant for Luxury Lifestyle and Wellness Retreat

• Start Date: Interviewing now for immediate start
• Salary: £40,000-£45,000 gross p.a. dependent on experience
• Location: West Dorset, UK
• Contract: Full-time, Permanent
• Benefits: Staff accommodation with subsidised rent, Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 days Annual Leave + Public Holidays

Job Overview:

The Oplu Team is looking for a capable and driven Administrative Assistant to aid the Senior Leadership Team (SLT) with a focus on supporting the General Manager, for a new luxury wellness retreat in the beautiful countryside of the South of England. This role focuses on administration, central resources, marketing & retail, events, activities and experiences, ensuring the smooth operation and the upholding of the high standards of the retreat’s services, and would suit a candidate coming from a team support and / or general administrative background.

Key Responsibilities:

Finance & Governance:

• Comply with Financial Procedures across the operation in terms of procurement, administration, stock handling, use of resources, personnel utilisation, and other aspects for a benchmark operation.
• Administrate the maintenance of all active Licenses organising consistent renewal in a timely manner.
• Support the SLT with strategy and project management initiatives required to maintain or introduce aspects for the continual enhancement of The Retreat’s objectives and goals.

Central Administration:

• Liaise with the General Manager and People & Culture/HR to oversee recruitment, inductions, records for payroll process, training, implementation of staff incentive and satisfaction schemes, appraisals/KPI formulation, and optimisation of Bamboo.
• Directly support the General manager in administrative and coordination activities.
• Support Sales and Marketing demands in collation and submission of copy, imagery, figures / data, and all collateral as required to drive activities.
• Organise Uniforms and PPE as per approved requirements.
• Coordinate through the SLT the training requirements as per scheduled programme.
• Organise all Central Services and Office Management for operation.
• Support the Senior Leadership Team in the high standard meet & greet of Guests, Partners and Third Parties.
• Produce minutes of meetings and distribute as required in a timely manner for the effective and productive action and archiving of content.
• Prepare reports and presentations as requested by SLT in an accurate and timely manner, as per brand guidelines.
• Support in the administration of the retail channel, from liaising with customers, organising stock for delivery, organising packaging and delivery, and coordination of invoicing with Finance, along with post-delivery communication and service.
• Support Guest Relations as required to lead the journey and interaction with Guests, Visitors and potential Customers at all stages of communication for the optimisation of the experience, involving CRM administration, accepting calls/messages, and involvement in the Things To Do Activity/Experience schedule.

Miscellaneous & Other Requirements:

• Support the Senior Leadership Team in monitoring quality control for continued proactive development of all operations, and act as gatekeeper of fundamentals requested.
• Accept responsibility as a Competent Person in the implementation of the company’s Health & Safety Policy.
• Undertake other reasonable duties as requested by management.
• Weekend and evening work on occasion to support the operation.
• Potential infrequent business travel.
• Demonstrate focus, proactivity and enthusiasm consistently.
• Work on own initiative or as part of a team.
• Demonstrate respect and ability to maintain good working relationships.
• Present yourself to reflect the Retreat ethos and standards in terms of appearance, character, interactions with Guests, Team members, Partners of the Retreat and Third Parties.

Requirements:

• Proven experience in a similar administrative role.
• Experience within a luxury hospitality environment would be advantageous.
• Excellent organisational and multitasking skills.
• Flexibility, adaptability and willingness to learn.
• Driven to contribute towards a shared goal.
• Strong communication skills in both written and verbal forms.
• Ability to manage schedules and prioritise tasks efficiently.
• Proficiency in Microsoft Office Suite and CRM systems.
• Discretion, diplomacy, and attention to detail.
• Ability to work independently and as part of a team.
• UK driver's licence and access to own vehicle for commuting purposes is vital.

Additional Information:

This role requires a high level of discretion and the ability to work collaboratively within a dynamic team environment. The ideal candidate will have experience in hospitality administration or similar, having undertaken a versatile catalogue of responsibilities that make them proficient in the role specifications shown above.