Senior Lead, Student Systems

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Competitive Remuneration Package
• Location:  Kensington NSW (Hybrid Flexible Working)

We are recruiting for 3 positions, please carefully review each role and confirm in your application which role(s) you are interested in:

• Senior Lead, Student Systems (Core Applications)
• Senior Lead, Student Systems (Projects)
• Senior Lead, Student Systems (Core Connections)

Why your role matters

The three Senior Lead roles within Student Systems—Core Connections, Projects, and Core Applications—work collaboratively to provide strategic leadership, operational excellence, and digital innovation across UNSW’s student systems landscape. Together, they ensure that student-facing platforms, core applications, and transformation projects are stable, scalable, and aligned with the University’s strategic priorities. Each position drives continuous improvement, fosters collaboration across academic and professional divisions, and leads multi-disciplinary teams to enhance both the student and staff experience.

Reporting to the Head of Student Systems & Projects, each Senior Lead role is responsible for managing a team that includes operational manager(s) and other professional staff, with team composition and size varying by portfolio.

Senior Lead – Core Connections
This role focuses on student-facing digital platforms, CRM stewardship, and business enablement through automation, AI and other emerging tech opportunities. It champions user-centred design, process improvement, and digital adoption across the student systems ecosystem, ensuring innovation is balanced with stability and simplification.

Senior Lead – Projects
This position oversees the efficient delivery of major student systems projects and programs, achieved through effective governance, prioritisation, and execution. It translates strategic goals into measurable outcomes and partners with the other two portfolio’s, as well as project delivery teams across IT, faculties, and other service units to deliver transformative initiatives on time and within scope.

Senior Lead – Core Applications
This role provides strategic custodianship of the University’s core student information systems, including SiMS (PeopleSoft Campus Solutions) and integrated applications. It ensures these systems are stable, optimised, compliant, and continuously improved to support UNSW’s digital transformation and the full student lifecycle.

About You:  

• Significant senior experience in information systems, business technology, project management, or a related discipline.
• Proven leadership in complex, large-scale organisations—ideally within higher education—delivering digital, systems, or project transformation initiatives.
• Strong expertise in governance, compliance, and integration across enterprise systems, ensuring operational stability and strategic alignment.
• Demonstrated ability to influence senior executives and governance bodies through evidence-based insights and data-driven recommendations.
• Accountability for vendor and procurement governance, with experience managing contracts, budgets, and commercial relationships.
• Advanced analytical, strategic planning, and problem-solving skills, with a continuous improvement and systems-thinking mindset.
• Demonstrated success leading service improvement, process optimisation, and digital enablement initiatives.
• Proven ability to foster collaboration across organisational boundaries, promoting agile, adaptive, and transparent ways of working.
• Exceptional written, verbal, and interpersonal communication skills, with the capacity to engage, negotiate, and build trust with diverse stakeholders.
• Experience navigating and leading change in large, matrixed or federated organisational structures.
• Understanding of student administration processes and systems within the higher education context (highly desirable).

For further details on each role and the skills & experience required, please refer to the position descriptions found under the position listing on Jobs@UNSW

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

How to Apply: Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Tuesday 18^th November 2025. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au  (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.