Senior Mortgage Closing Manager, SPM

JOB TITLE: Senior Mortgage Closing Manager

DEPARTMENT: Lending

REPORTS TO: Director of Lending and Servicing

FLSA: Exempt

SALARY RANGE: $83,000 - $93,000

About the Center

The Center for New York City Neighborhoods, Inc. (the “Center”) is a not-for-profit that promotes and protects affordable homeownership so middle- and working-class families can build strong, thriving communities. We meet the diverse needs of homeowners by offering free, high-quality housing counseling and services, coordinating a network of service providers across the city, and providing free or low-cost loans for homeownership. 

Through its work, the Center supports and expands homeownership across New York by developing programs that focus on underserved communities. We have successfully delivered over $500 million to homeowners in several state-wide interventions, in response to physical, financial, and health crises, working with both the city and state to expand protections for New Yorkers. By helping homeowners individually and systematically, the Center achieves lasting change. To date, the Center, together with its partners, has helped more than 250,000 low- and moderate-income (LMI) families with a median annual income of $46,000 keep their homes and gain financial stability, preserving over $10 billion in neighborhood property value across New York. 

Position Summary

The Center is hiring a Senior Mortgage Closing Manager, SPM to join a team dedicated to helping middle and working-class homeowners sustain affordable homeownership throughout the State of New York.  The candidate we are seeking to fill this position will play an integral role in managing servicing staff, tracking loan performance, ensuring that payments and disbursements are processed correctly, and managing the compliance and QC audits of the recently closed pipeline. In addition to facilitating the mortgage loan closing process, the ideal candidate will also be driven to support the mission of helping homeowners successfully navigate through a broad range of homeownership affordability issues, including, but not limited to, foreclosure prevention, scam prevention, coastal recovery, and resiliency. 

This is a full-time, exempt position. This is a hybrid role intended for candidates within commuting distance from our office.

Responsibilities include, but are not limited to:

• Monitor a closing pipeline and close residential mortgage loans in a compliant, timely, and applicant-friendly manner. This includes monitoring and reviewing all closing documents to ensure accuracy, adherence to program guidelines, and achievement of production goals.
• Coordinate loan closings across several different loan programs and products by actively working with assigned lending team staff and management.
• Review and refine processes to close, perform post-closing duties including coordination with the Finance Department, and conduct quality control of mortgage loans in a compliant manner.
• Manage the organization of closing and post-closing documentation;
• Title review and clearance.
• Other duties as assigned.
• Track and trend all invoices related to vendor fees and borrower-paid fees.
• Ensure all funds are accurately dispersed to third parties.

• Bachelor’s degree or commensurate experience in residential mortgage closing;
• Understanding of requirements to integrate products with loan closing for new lending programs;
• Experience with staff management and training preferred.
• Experience drafting and updating policies and procedures preferred.
• Excellent communication and interpersonal skills;
• Ability to track and prioritize a diverse number of issues over a broad workload;
• A strong capacity to handle high volumes of loan closings oversight.
• Experience with Microsoft Office Suite, Google Suite, BytePro or other mortgage loan origination software platforms,  and Salesforce or other CRM platform

• Demonstrate Ownership by showing initiative, active problem solving, being solution-oriented, acting conscientiously, and putting team results above individual accomplishments 
• Demonstrate Growth Mindset through resilience, humility, engaging in expansive thinking, and showing curiosity and openness to learning
• Work collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy