Caseworker Specialist (Senior Services Program)

Title: Caseworker Specialist

Department: MAOF Senior Services (Los Angeles County)

Salary: $22.00 - $23.54 hourly

Openings: 1 Position

Status: Full Time, Non-Exempt

Closing Date: Open until filled

General Summary

The Case Specialist will play a key role in assisting high-need seniors by making referrals to care management programs or adult protective services.

Responsibilities:

Under the direction of the Program Director utilizing skills with a minimum of supervision, performs the following duties:

• Provides social service information and assistance to program clients/participants.
• Provide excellent customer service.
• Provides community outreach to program clients/participants.
• Provides referrals, initiates referral form process, and schedules appointments for program clients/participants.
• Seeks assistance with mandated referrals to Adult Protective Services.
• Provide interpreter service for program clients/participants.
• Maintains an accurate calendar of events, appointments, and schedules.
• As directed, translate correspondence, memorandums, forms, documents, and other materials. Composes and edits letters, designs flyers, types and reproduces forms, and maintains adequate supplies of forms.
• Ensures confidentiality of all records.
• May be assigned to attend conferences and workshops.
• Answer telephone, take and relay messages.
• Assist with community events and special events.
• Ability to work as part of a team and collaborate with co-workers; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.
• Sincere commitment to providing quality service to the public.
• Regular attendance.
• Performs other duties as assigned.

Requirements:

• Minimum 1 (one) year of office experience.
• High School Diploma or GED.
• Bilingual (English/Spanish) required.
• Represent MAOF skillfully and professionally.
• Ability to work independently with a minimum of supervision.
• Strong written and oral communication and organizational skills.
• Computer skills (Microsoft Office, Excel, PowerPoint, and Word).
• Must possess own vehicle at all times, a valid California Driver's License, and appropriate automobile insurance.
• Must be fingerprinted and cleared through the Department of Justice.
• Ability to work Monday through Friday. Based on the program's operational needs must have the ability to work flexible days and hours, including some evenings and weekends.
• Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public.

MAOF Sponsored Benefits:

At MAOF, we are committed to supporting the overall well-being of our employees. We are proud to offer a comprehensive package of benefits and perks for full-time employees, with select benefits also available to part-time employees.

• Paid Sick Time - 48 hours.
• Paid Holidays per Calendar Year - 12 paid holidays.
• Bereavement Leave - 5 paid days.
• Jury Duty - 5 paid days.
• Medical, dental, and vision insurance Paid 100% by MAOF.
• 403(b) Retirement Plan - 5% employer match - 100% vested.
• Basic Life and Accidental Insurance.
• Pet Insurance.
• Supplemental life insurance.
• Professional development opportunities.
• Employee Assistance (EAP) - For team members and dependents; counseling, legal assistance, financial planning, identity theft, etc.
• Supplemental Cancer, Disability, and Accident plans.
• Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days).
• Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
• Public Service Loan Forgiveness.
• Credit Union Membership