Senior Coordinator Donor Relations

The Senior Coordinator - Donor Relations plays a crucial role in donor stewardship.  They support strong relationships with MHAOK’s donors by managing donor data and ensuring timely and accurate donation processing, acknowledgement, and reporting.  They act as a liaison between the organization and its supporters, handling administrative tasks and ensuring that donors feel appreciated and informed about the impact of their contributions.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Maintain donor records and donor database, ensure complete and accurate donor information, manage data entry and assist with other administrative tasks.
• Responsible for all aspects of monetary and in-kind gift processing, tracking, reconciliation and acknowledgement, ensuring all organizational service levels are met. 
• Track all details related to donor solicitation meetings, engagement, correspondence, pledges, payment schedules and pledge proposals.
• Provide data support for all fundraising and engagement efforts, including campaigns and events.  
• Manage all donor and fundraising-related reporting, ensuring accuracy and timeliness. 
• Handle donor inquiries and concerns professionally and effectively when needed.
• Assist with the planning and execution of fundraising and education events, as well as any donor recognition activities. 
• Assist and/or manage annual giving campaigns or fundraising events, as assigned (e.g., United Way). 
• Perform other duties as assigned. 

KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor’s degree in a relevant field or an equivalent combination of experience and education in a relevant field.
• Previous non-profit experience required, with emphasis in donor stewardship. 
• Strong CRM, database and spreadsheet skills.   
• 1 or more year of prior experience using Salesforce or similar software.
• 3 or more years of prior experience in fundraising, gift processing, database management, data extrapolation and analysis. 
• Strong verbal and written communication - active listening and empathy are crucial.  
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Comfortable working with executive leadership and internal/external stakeholders.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Work is primarily performed in a climate-controlled office setting, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases are unlikely. 
• The noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.)
• No environmental hazards are encountered in the normal performance of job duties. 
• Work requires a flexible work schedule due to internal and external meetings. Occasional travel may be required; must have reliable transportation. 
• Daily work involves standing and walking for brief periods of time, with most duties being performed from a seated position, but events may require extended time standing or walking.  
• Work may include occasional pushing, pulling, or carrying objects up to 20 pounds such as files, documents, and computer printouts. 
• Work normally requires finger dexterity and eye-hand coordination to operate the computer keyboard and 10-key. 
• Work utilizes hearing and speech to converse clearly with others.