Senior Manager, Field Operations
Ziply Fiber
Full-time
On-site
Beaverton, Oregon, United States
$71,250 - $118,750 USD yearly
Position Title: Senior Manager, Field Operations<\/b><\/span><\/span>
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Base Salary:<\/b> $71,250 to $118,750 annually DOE<\/span>
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Bonus<\/b>: Target annual bonus<\/span>
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Benefits<\/b>: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.<\/span><\/span>
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At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. Weâre delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state\-of\-the\-art fiber network expands in WA, OR, ID and MT, so does our need for team
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members who can help us grow and realize our goals.<\/span><\/span>
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We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.<\/span><\/span>
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We emphasize our values in all our interactions:<\/span><\/span>
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- Genuinely Caring<\/b>: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.<\/span><\/span>
<\/span><\/span><\/span><\/li>- Empowering You<\/b>: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.<\/span><\/span>
<\/span><\/span><\/span><\/li>- Innovation and Improvement:<\/b> We always look for ways to make the experiences of our customers â and each other â better.<\/span><\/span>
<\/span><\/span><\/span><\/li>- Earning Your Trust:<\/b> We earn trust by communicating simply and transparently as real people, not as a corporation.<\/span><\/span>
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<\/span><\/span> <\/div>Job Summary<\/b><\/span>
<\/b><\/span><\/span> <\/div>A Senior Manager, Field Operations will provide leadership to Local Managers who oversee a workforce within an assigned geographic area of either field, central office equipment technicians, central office installers or special service technicians who install and maintain some combination of: <\/span><\/span>
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<\/div>- Residential and business lines<\/span><\/span><\/span>
<\/li>- OSP cable<\/span><\/span><\/span>
<\/li>- Facilities<\/span><\/span>
<\/li>- Multi\-line CPE equipment<\/span><\/span>
<\/li>- Hi\-cap access services<\/span><\/span>
<\/li>- Broadband services<\/span><\/span>
<\/li>- Central office\/transmission<\/span><\/span>
<\/li>- Equipment and digital loop carrier equipment<\/span><\/span>
<\/li>- Emphasis on leadership development, performance management<\/span><\/span>
<\/li>- and cross\-functional collaboration insuring improvement in processes and delivery of great service.
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<\/div>Essential Duties and Responsibilities:<\/b><\/span>
<\/b><\/span><\/span> <\/div>The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
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<\/div>Strategic Leadership & Advisory<\/b><\/span>
<\/b><\/span><\/span> <\/div>⢠Serve as a senior advisor to the Vice President and Director of Field Operations.<\/span>
<\/span><\/span> <\/div>⢠Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.
<\/span><\/span> <\/div>⢠Have thorough understanding of the local competition (products, promotions, business\/sales & marketing strategies).
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<\/div>Operational Oversight & Process Improvement<\/b><\/span>
<\/b><\/span><\/span> <\/div>⢠Oversee and manage field operations and projects within a designated area.
<\/span><\/span> <\/div>⢠Create and implement processes that improve efficiency, consistency and documentation of field activities and results with an intense focus on customer service.
<\/span><\/span> <\/div>⢠Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.
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<\/div>Workforce Development & Accountability<\/b><\/span>
<\/b><\/span><\/span> <\/div>⢠Instill a sense of pride and ownership in the workforce.
<\/span><\/span> <\/div>⢠Hold managers, employees, and other departments accountable to meet customer needs.<\/span>
<\/span><\/span> <\/div>⢠Provide feedback and direction to ensure employee development, engagement, and business knowledge.
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<\/div>Other Duties<\/b><\/span>
<\/b><\/span><\/span> <\/div>⢠Performs other duties as required to support the business and evolving organization.
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<\/div> <\/blockquote> <\/blockquote>Required Qualifications:<\/b><\/span>
<\/b><\/span><\/span> <\/div>⢠High school diploma or GED.
<\/span><\/span> <\/div>⢠Minimum of seven (7) years Telecom industry experience.<\/span>
<\/span><\/span> <\/div>⢠Minimum of five (5) years Field Operations Management experience.<\/span>
<\/span><\/span> <\/div>⢠Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and\/or with deadlines.
<\/span><\/span> <\/div>⢠Advanced knowledge of engineering, plant service center, outside plant and central office functions, including FTTH, TDM, VoIP, data networking, and DSL installation and repair.
<\/span><\/span> <\/div>⢠Advanced understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices.
<\/span><\/span> <\/div>⢠Must have and maintain a valid driverâs license, auto insurance, and satisfactory driving record.<\/span>
<\/span><\/span> <\/div>⢠Must complete a pre\-employment drug screening.<\/span>
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<\/div>Preferred Qualifications:<\/b><\/span>
<\/b><\/span><\/span> <\/div>⢠BA\/BS in Telecommunications, Operations Management or Business Administration preferred.
<\/span><\/span> <\/div>⢠Successful completion\/certification in related technical fields or vendor equipment desired.<\/span>
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<\/div> <\/blockquote> - OSP cable<\/span><\/span><\/span>
- Empowering You<\/b>: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.<\/span><\/span>